A few weeks ago, Samsung fridge repair company R&D was told by a consumer to make sure that the fridge was installed correctly.
However, the repair was not performed and the consumer was left to deal with the fridge in the middle of winter.
Samsung refrigerator owner Rina Rauj has filed a complaint with the Consumer Product Safety Commission (CPSC) over the incident.
Rauj says the fridge repair was supposed to be done in March, but was only completed in June.
She said that the repair team did not receive any training on how to install the fridge correctly, nor did they have a detailed report on how the fridge should be installed and maintained.
According to Rau, the company did not make any effort to educate the customer on how her fridge should work and also did not offer the customer the option to repair the fridge herself.
Rau has been making complaints against Samsung refrigerator owners for the past few years.
The Samsung fridge is widely blamed for causing food poisoning deaths in China.
“They did not even tell us that we were to do the repair ourselves.
We were just told to have it done,” Rau said.
“The fridge is supposed to withstand the winter weather and if it’s not maintained properly, it will eventually leak and cause food poisoning.”
She also said that Samsung fridge owners were left to repair their fridge without any knowledge on how it should be done.
Samsung said in a statement that they have “zero tolerance” for unsafe practices and work with manufacturers to ensure safety of the products.